Shipping & Returns
All products except panty products are eligible for return within 30 days from the date of purchase. This 30-day return policy is limited to the United States and is for unopened products ONLY. All returns are inspected upon receipt at the returns facility. Shipping costs for returns or exchanges are the responsibility of the customer.
U.Siip ships to the continental US, Hawaii, Alaska and Puerto Rico using FedEx and USPS. Services offered are FedEx Ground, Standard Overnight, 2-Day Air and USPS Priority Mail. All shipping and handling charges are the responsibility of the customer, unless you have selected Free Shipping. Shipping to Canada is available using FedEx Ground and air services only and typically takes 7-10 business days. We ship FedEx International Priority, Economy and Ground. However, Ground shipment transit time depends on the location and can take anywhere from 5 to 11 business days. Delivery dates for Canadian Ground shipments are estimates and not guaranteed. Customer is responsible for any duty, taxes or other related international shipping charges.
- Orders placed after 10 am CST, or on weekends or holidays, will be processed the following business day in most cases. All shipping time quotes are estimated by the carrier that the customer has chosen. U.Siip is not responsible for delays caused by FedEx or USPS or if the shipping window does not meet carrier quoted estimated arrival times. FedEx Overnight and 2 Day shipping on any order placed on Thursday after 10 am CST will not deliver until the following Monday in most cases.
- Shipping costs for orders with tryusiip.com depend upon the method you choose. If you order multiple items, which due to stock conditions cannot be shipped together, you will be notified by e-mail or by phone and asked how you would like your order to be handled (e.g. ship when all items are in stock or ship as the items become available or ship items in stock and cancel the balance). If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
- U.Siip ships products to end customers only in the United States & Canada. Freight Forward accounts are excluded from receipts. We partner with several distribution companies internationally and our products are available on Amazon.com for global export. Orders received to or from Freight Forward accounts will be canceled and funds returned.